posted by admin on Dec 31
Have you ever needed a vets appointment at a certain time - and there isn’t one!
It’s probably because there are some people in the world who think that if they don’t turn up to an appointment - it doesn’t matter; they won’t get charged for it.
Well, of course it matters!
Even though your kind vets have not set a charge for missed appointments - it doesn’t mean that they are free by any means.
Your Vet:
Not surprisingly - your vet still gets paid whether you attend your appointment or not - as do the receptionists and the many other nurses and staff at the practice.
You just don’t directly get to pay for that time you just wasted. It comes off in little pieces all around the surgery - including the service you can be offered, the equipment you can use and of course the cost of medication and treatments in general.
The money you would pay for your appointment is only a small part of the surgery as a whole and if you don’t turn up without having called in advance - you set off a chain of events.
However, don’t just think that your actions have caused this alone - but you can guarantee that around 30 people a month don’t cancel their booked appointments - and this all adds up.
Start The Ball Rolling:
I am going to use arbitrary figures here that add up simply and they do not in anyway represent true costs and figures.
So your appointment may have cost £20, and with your vaccination or treatment for £20 on top of that. However, if you don’t turn up - they can’t fill that appointment at the last minute - so they lose that £40. And let’s say that those 30 people all do the same as you leaving the vets £1200 a month - that’s £14,400 a year - basically a whole member of staff.
So now imagine your vets needs to either get rid of a receptionist or trainee nurse to cover that loss. This means that they may well take longer to answer your original phone call as there are less people on the desk, or they may have to reduce the number of operations they can do a week as they have less nurses to care for the animals afterwards.
Alternatively, they could try to get that money back by charging more for their appointments and treatments so that they can keep a full team.
Neither of which would make them the vet of choice - yet you may have left them no choice.
The Results:
It might cost you 10 pence and 2 minutes of your time to ring ahead and warn them that you can’t attend - and so they could fill that ‘empty’ appointment and keep their money coming in, but without that call - you could be costing them a lot more.
I know it all sounds a bit of a huge fuss to just you as an individual - but it is never just you - it is always multiplied up to a grander scale.
And, think of those sick pets and owners who have difficulty getting their animals to the vets - the appointment you are not going to turn up to could have been perfect for them - but now they are going to have to wait until next week to see a vet when they needn’t have to.
Even calling to tell your vets on the morning of your appointment that you can’t make it could create an opportunity for another person to fill that gap and keep everything running smoothly.
If too many people just don’t bother - then maybe your vets won’t be so cheap, friendly, or as customer-focused when you next call for an appointment!